Cancelling your order.
In accordance with the Distance Selling Directive (2000) you may cancel your order at any time, without reason, within 7 days of delivery. You may cancel your order provided:
the goods remain unused and component parts are unopened;
you or the recipient retain and take reasonable care of the goods until returned;
you return packaged items to us.
Please be aware that you will be responsible for any postage/carrier costs incurred in sending the goods back to us. We recommend that items being returned be sent via insured, trackable delivery for your protection.
On receipt of the goods, Canoe and Kayak Store will give you a full refund of the amount paid (less the delivery charge) or a credit as required. Refunds can only be credited back to the original card that the goods were bought with.
Canoe and Kayak Store can arrange for delivery of replacement products to you if required. This constitutes a separate contract between you and Canoe and Kayak Store. This does not affect your statutory rights.
Refunds and Exchanges
In the event that your purchase is not suitable, you have the right to return it to us. The item must be unused, undamaged and with original labels and packaging. You must notify us within 14 days by post, email or telephone of your intention to do this. Please note that you are responsible for any return postage.
Where you are requiring an exchange we may make a £4 charge to cover the costs of sending the replacement. Large items such as kayaks and paddles may incur a higher charge that will be agreed with you. Payment for this must be provided before we send out the replacement item. This charge does not apply if you collect the replacement goods from Canoe and kayak Store.
For international orders the charge will vary depending on the current cost of delivery to that country. For an accurate price please contact us before returning the item.
In the case of warranty returns this charge will be waived as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.
DVDs and books are not returnable unless defective.
All of the above does not affect your statutory rights.