Canoe and Kayak Store is an independently owned, specialist paddle-sport store based in Gloucestershire. We also have a store in South Wales inside the Cardiff International White Water Centre, where you can demo our boats and paddles on the course.

Our roots trace back to the year 2000 when Richard (having paddled since he was a child) was offered the chance to buy a canoe business. Loving the industry but not liking the company he decided to set up his own – opening a shop in Gloucestershire and leading to where we are today!

Unit 8, Damery WorksDamery Lane Woodford GL13 9JR
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    Easy, Free & Secure Click & Collect.
    Choose from our Cardiff or Gloucestershire stores and collect local in-stock items within 1 hour.

    We will call you when your items are ready for collection.

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    Free Postage

    We offer free postage anywhere in the UK.
    Orders placed before 12pm will be dispatched the same day.
    *Exceptions Apply

    Delivery Information

    Same Day Dispatch

    Place your order before 12 noon and in-stock items
    (located at our dispatch warehouse) will be shipped that same day.

    Learn More

    Demo Boats

    We carry an extensive demo fleet between our Gloucestershire and Cardiff Stores,
    if you cannot see the boat you wish to demo, please call or email us and we will endeavour to get it for you.

    Book Now - from £10

    Hassle Free Returns

    We will issue a refund on receipt, or exchange the item for a different size / colour if preferred.

    From anywhere in the UK you can send your returns back at no extra cost.
    See our returns policy for full details.

    Full Returns Policy

    Vast Experience

    Our team share your passion and share over a Century of combined experience
    in all aspects of watersports.

    Find out more

    Palm Surge Cobalt Cag

    The Palm Surge has now been upgraded with new colours and superior features making it suitable for a variety of paddlers and conditions. 

    £159.95 £179.95
    11% off
    £1.60
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    Description

    Season :

    Code : 004233

    Weight : 0KG

    The Surge Jacket has been updated with a new colour scheme, now having a two tone look in either Mandarin & Sherbet or Ocean and Colbalt. The jackets are 2.5 layer XP fabric helping to keep the wind off and maintain your warmth during your paddling days in all conditions. The Surge Jacket has latex wrist and neck seals to prevent the water coming in, a twin waist to accomodate your spraydeck and a small chest pocket to store your favourite chocolate bar!

    Features

    • XP 2.5 Layer Fabric
    • Latex Neck Gasket
    • Velcro Adjustable Outer Collar
    • Latex Wrist Gaskets
    • Velcro Adjustable Neoprene Cuffs 
    • Velcro Adjustable Neoprene Waistband
    • Twin Waist
    • YKK Aquaguard Zip Chest Pocket
    • Reflective Details 
    • Weight: 689gms (Large)

    Buyers Guide

    Palm Guarantee

    They will repair or replace any product with a defect in workmanship or materials for a period of 24 months from original purchase - no questions asked. 

    If your equipment is broken or damaged through wear and tear, misue or neglect Palm may be able to repair it at a nominal charge. 

    Over the last three years the Palm warranty return rate has tracked at less than 5%, in 2018 they have had the lowest rate of returns they have ever seen. 

    Although returns are down, their service team is working harder than ever: Every year they're keeping more people on the water for longer with gear that stands up to years of intense use and comes back to them for repair. In fact, Palm Equipment put 720 paddlers back on the water last year by fixing their gear - and average increase of 5% per year. 

    Sizing Information

    Size XS (42) S (44-46) M (48) MB (48-50) MT (48-50) L (50-52) LT (50-52) XL (52-54) XXL (56)
    Height

    166-170cm

    5'5-5'7"

    170-174cm

    5'7-5'9"

    174-178cm

    5'9"-5'10"

    174-178cm

    5'9"-5'10"

    178-182cm

    5'10-6'

    178-182cm

    5'10-6'

    182-186cm

    6'-6'1"

    182-186cm

    6'-6'1"

    186-190cm

    6'1"-6'3"

    Chest

    78-86cm

    31-34"

    86-94cm

    34-37"

    94-102cm

    37-40"

    102-110cm

    40-43"

    94-102cm

    37-40"

    102-110cm

    40-43"

    102-110cm

    40-43"

    110-118cm

    43-46"

    118-126cm

    46-50"

    Waist

    64-72cm

    25-28"

    72-80cm

    28-31"

    80-88cm

    31-35"

    88-96cm

    35-38"

    80-88cm

    31-35"

    88-96cm

    35-38"

    88-96cm

    35-38"

    96-104cm

    38-41"

    104-112cm

    41-44"

    Inside Leg

    74-76cm

    29-30"

    76-78cm

    30-31"

    78-80cm

    31-31"

    78-80cm

    31-31"

    80-82cm

    31-32"

    80-82cm

    31-32"

    82-84cm

    32.33"

    82-84cm

    32-33"

    84-86cm

    33-34"

     

    Technical Information

    Waterproof Outerwear

    XP Fabrics are highly waterproof, breathable and durable. Our garments are made for life on the river or at sea. Nevertheless you can keep your garment waterproof and breathable for longer if you follow a few simple steps:

    • When packing your gear away, fold it up loosely and take care not to let latex seals come into contactwith abrasive dirt, sand or oil-based substances (including sunscreen and insect repellent)
    • Try not to leave your gear in a damp condition for ling periods
    • Hand wash or machine wash on a gentle /delicates cycle at a maximum temperature of 30deg
    • We recommend washing with Granger's Performance Wash detergent
    • We also recommend you spray the outside of your garment with Granger's Clothing Repel to renew the DWR
    • Do not tumble dry. Hang your gear to dry naturally out of direct sunlight
    • Once dry, check to see if any repairs are necessary (Palm provide an excellent repair service)  
    • Store in cool, dry place away from sunlight
    • Don't pile your gear high, or stuff it all back into one bag. Avoid compressing your gear. 

    Latex Seals

    Look after your neck, wrist and ankle seals, if you want to keep the water on the outside! Latex seals are not 100% watertight and do need a bit of care. Movement will always cause a minor amount of seepage, but this is usually insignificant and should not affect your comfort. Every time you use your jacket, pants or paddle suit:

    • Remove all watches, rings and jewellery. Gently place your hand and wrist inside the seal and with your other hand ease each seal on one at a time. 
    • Use both hands for the neck seal. Gently stretch the aperture to allow the seal to pass over your head. 
    • Finally, remove any excess air from the paddle top by venting the neck with two fingers. 
    • If there are neck or cuff protectors on your jacket, check that the velcro is not firmly closed when you try to put it on. 
    • Once the latex seals are fitting snugly and in place, ensure that the velcro tabs are properly adjusted and secured. 
    • Take just as much care when removing your paddle jacket, follow the reverse steps dressing and undressing. 
    • For pants with latex ankle seals, it's best to wear a sock, easing the seal on and then removing the sock (if you don't want to wear it).
    • We recommend using a silicone protectant (eg McNett Seal Saver) to extend the life of your seals
    • Natural latex seals are very sensitive to sunlight and also vulnerable to damage from oil based products (sunscreen and insect repellent).

    The size of the latex seals are related to the size of the garment. Should a seal feel excessively tight it is possible to achieve a custom fit by carefully trimming the seal with sharp scissors - neck seals have concentric rings as a guide. Take extreme caution. Ideally, you should wear the garment indoors in cold weather to assess the size required before deciding whether to trim your seals. 

    Due to their vulnerability, no guarantee can be given on latex seals once the garnment has been worn. 

    Waterproof Zips

    Palm use the best waterproof zips in our pants and suits. Take care of your zip to assure that the teeth stay aligned and the zip functions smoothly. 

    • The zip is susceptible to damage when it is only part undone. Keep your zip fully open or fully closed.
    • Keep the zip flat and straight when folding or storing your garment. Don't fold the garment across the zip as this can break the teeth. 
    • Rinse zips with fresh water after use, especially after use in salt water. 
    • Check your zip for sand or dirt before every use. 
    • Lubricate your zip periodically with beeswax or a silicone lubricant, like McNett Max Wax, for BDM brass coil zips; TiZip silicone grease for plastic MasterSeal zips; or YKK Ziptech lubricant for Aquaseal zips. 
    • If the zip jams, try to release it by throughly washing in fresh water and applying lubricant. After releasing the zip, gently run the slider back and forth to spread the lubricant along the length of the zip and protect it from future jams. 
    • Store your garment rolled up. Avoid folding or compressing your zip. 
    • BDM brass coil zips: store the garment with the zip open.
    • TiZip MasterSeal zips: store the garment with the zip closed.
    • YKK AquaSeal zips: store the garment with the zip closed.

     

    Need some help?

    We've tried to give you as much information as possible but if there's something missing that you need to know, you can get in touch with us below.

    01454 261058
    sales@canoeandkayakstore.co.uk

    Delivery

    Delivery

    Delivery charges and timescales vary depending on the item ordered and the delivery address. Subject to the exclusions below, the total delivery charge will be shown at the checkout stage of the ordering process.

    We reserve the right to change this delivery charge policy at any time and without notice.

    Delivery within the UK

    Delivery is free for all single orders totalling over £50 delivered to a single address in mainland UK. Some exclusions apply, see below.

    Deliveries to Northern Ireland, Highlands and Islands (including Isle of Wight) are not included as mainland UK for delivery purposes. We will check with our carriers prior to delivery and may contact you by email or telephone if further carriage charges are necessary. You will have the opportunity to accept or cancel the order.

    Some items, such as composite canoes and kayaks, cannot be sent with a carrier as they may get damaged in transit. In such cases, we will inform you by email or telephone as soon as possible to make alternative arrangements. This may involve carriage charges which will be agreed prior to delivery. If you collect the goods, any delivery charges will be refunded.

    Our aim is that orders received by noon Monday – Friday will be shipped that day. However this is subject to the item being in stock at our Gloucestershire warehouse. Delivery should be one to three days from shipment depending on the goods sent and the delivery address.

    Most orders are sent by carrier and will require a signature on receipt. We will contact you prior to despatch to agree the best delivery date. Delivery may be any time between 8am and 6pm. Deliveries to remote areas, particularly Highlands and Islands, where the carriers quote 3 to 5 days, are not guaranteed.

    If there is nobody available at the delivery address to accept delivery a card should be left. Depending on which carrier was used, they may attempt delivery the next working day. However, this and any subsequent deliveries may incur a charge. Alternatively, they may give details of how to arrange redelivery or the address from where the parcel can be collected. We accept no liability if the delivery is not made due to the recipient not being available. If the recipient fails to collect the parcel or arrange redelivery in good time the goods will be returned to us and a charge will be made for redelivery to that or an alternative address.

    In the event that you select a business address for delivery, we shall be deemed to have delivered the order to its intended recipient by delivering it to the reception area of the business address.

    Small orders will be sent by Royal Mail. This may be first class, second class or Recorded Delivery, which will require a signature, depending on the size, weight and value of the order.

    If you require delivery by a particular date, please let us know and we will contact you if we are unable to meet your deadline.

    Where the supply of your product is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

    International Shipping

    Our standard charge for international deliveries is £15 however this is for small items only. There may be an additional charge for larger or more valuable items. Please contact us by email or telephone for a quoted delivery charge. Orders will be sent either by post or with a carrier and usually require a signature on receipt.

    Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK.  Canoe and Kayak Store reserves the right to define what can and cannot be delivered to which destination.

    Purchases will be made in Pounds Sterling.  International credit card providers or banks will determine the exchange rate and may add additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

    Products are sold on a delivery duty unpaid basis.  The recipient may have to pay import duty or formal customs entry fee prior to or on delivery.  Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

    We cannot guarantee that we will accept orders from countries outside the UK.

    View our full delivery information

    Returns

     

    Canoe and Kayak Store Returns Policy

    Purchases from store

    If you bought goods at either of our shops you may, at our discretion, be able to return items within 14 days for a full refund, as long as they have not been used and still have the original labels attached. Please take the items back to the shop, together with your receipt. Any refund can only be made using the same method as the original transaction so if you paid by debit/credit card please take that with you also. We cannot issue refunds against clearance goods.

    Your right to cancel your order

    If your purchase was as a consumer online or by phone, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR) you may cancel all or part of your order, without reason, within 14 days of delivery. The regulations do not apply to any custom-made items or personalised goods.

    Under the CCR regulations, you must notify us in writing within 14 days of delivery that you wish to cancel all or part of your order and then return the items within a further 14 days.

    You must take reasonable care of the goods until returned and they must be returned unused, with original labels still attached and any component parts must remain unopened. Please complete our returns form, which will have been sent with your order, and send it with the items to the address shown on that form.

    Please be aware that, unless you are returning products because they are faulty or not as described, you will be responsible for any postage/carrier costs incurred in sending the goods back to us. We recommend that items being returned be sent via insured, trackable delivery for your protection. We will not be responsible for any loss or damage to them in transit.

    We reserve the right to charge you, or reduce your refund, for any loss or damage in transit or if you have reduced the value of the items eg. you have worn shoes outside and scuffed the soles.

    Within 14 days of receipt of the goods, Canoe and Kayak Store will give you a full refund of the amount paid for the returned item, including any standard delivery charge if applicable. Refunds can only be made using the same method as the original transaction. If you bought your item using a gift voucher, you will be issued with another gift voucher. Please note that refunds to credit cards can often take 2 – 3 days to appear on your credit card account.

    This is not intended to be a full statement of all rights under the CCR.  Full details of your rights under the CCR are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

    Damaged or incorrectly supplied goods

    On receipt, you should check all items against your order. If any items are damaged on delivery or incorrectly supplied please contact us as soon as possible, and in any event within 14 days, by phone or email and we will endeavour to rectify the problem as soon as possible. Please complete our returns form and send it with the damaged or incorrect items as soon as possible to the address on the form. We will then send you the replacement goods and refund any postage costs you incurred returning the items. Refunds can only be made using the same method as the original transaction. Please note that refunds to credit cards can often take 2 – 3 days to appear on your credit card account.

    Exchanges

    If you wish to exchange your purchase for a different size/colour you must notify us within 14 days by email or telephone of your intention to do this and you then have a further 14 days to return the goods. Please complete our returns form and send it with the relevant items to us at the address on the form. The item must be unused, undamaged and with original labels still attached. Please note that you are responsible for any return postage. We will not be responsible for any loss or damage in transit.

    We reserve the right to make a £4 charge to cover the costs of sending the replacement items. Large items such as kayaks and paddles may incur a higher charge that will be agreed with you. Payment for this must be provided before we send out the replacement item. This charge does not apply if you collect the replacement goods from Canoe and Kayak Store.

    For international orders the charge will vary depending on the current cost of delivery to that country. For an accurate price please contact us before returning the item.

    In the case of warranty returns this charge will be waived as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.

    If we are unable to supply the replacement items we will refund you the full amount paid for the item, including any standard delivery charge, using the same method as the original transaction.

    Custom-made or personalised items, DVDs and books are not returnable unless defective.

    Returning faulty goods

    Under the Consumer Rights Act 2015 goods ordered at home must be as described, fit for purpose and of satisfactory quality. If any of the goods supplied by us fail to meet any of those criteria you have the right to reject them for a full refund. This right must be exercised within a 30 day period from the date you purchased the goods. If we fail to deliver within that 30 day period, or by a later date as agreed with you, you also have the right to cancel for a full refund. After 30 days you will not be entitled to a full refund if the product develops a fault.

    If you wish to reject goods under this Act, please complete our returns form and send it with the items to the address shown on that form. If the goods are faulty we will contact you to arrange a repair or replacement.

    Refunds will be for the item purchased plus any delivery charge that may have been made and will be by the same method as the original purchase.

    All of the above does not affect your statutory rights.

     

     

    View our full Returns Policy

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    Pre-Order

    With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

    You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

    Pre-Launch

    With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

    So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

    Estimated Delivery Dates

    Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

    The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.

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    Palm Surge Cobalt Cag

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