If you’ve damaged your kit, or just need a new neck seal our recommendation is you speak to your local retailer – they will have the latest information on where and how to get your gear fixed. If you have something manufactured by leading brands like Palm, or Peak, you can approach them directly to get things like seals and drysuit socks replaced.

Palm

For repairs to soft gear such as neck and wrist seals you can send your Palm garments straight to Palm. Please visit the Customer Services page, download a returns form and follow the instructions.  (https://palm.equipment/gb/content/43-customer-services)

Peak Paddlesport

Repairs of your Peak Paddlesport garment including seals can be done directly with Peak Paddlesport.  Details from https://peakuk.com/service-prices

If you believe you have a problem covered by the manufacturer’s warranty, please check details of the manufacturer’s warranty on their website and confirm your purchase qualifies your kit for further investigation before making contact.

We’ve listed below the best way to contact the manufacturers of key brands stocked by Canoe and Kayak Store. It often helps to get things moving quickly if you start by sending an email along with photos or a video describing the problem and a copy of your purchase receipt straight to the manufacturer.

Astral and HF

Please contact Astral and HF’s European distribution partner

Paddle People GmbH

T: +49 8042 9204904
E: jutta@paddle-people.com
W: www.paddle-people.com

C-Tug

For C-Tug warranties, please contact C-Tug’s UK distributor.

SM GROUP (Europe) Ltd

T: 01752 241000
E: sales@smgeurope.com

Crewsaver, Yak

If you have a problem with any product from the Yak, or Crewsaver ranges please contact Crewsaver support through their webpage https://crewsaver.com/support/service-support/

Dryrobe

Please refer any suspected warranty issues for Dryrobe products to Dryrobe.  Their contact details can be found at: https://dryrobe.com/pages/contact-us

Eckla

Support for Eckla products is based in Germany.  If you have a problemwith an Eckla product, please make contact through their support website  https://www.eckla.de/en/contact/

Esquif Canoes

For parts and on-going support for your Esquif Canoes please contact Craig at Marsport.

T: 01793 752858
E: info@marsport.co.uk
W: www.marsport.co.uk

Wenonah Canoes, Grey Owl Paddles, Silverbirch, Hou Canoes and Verano Inflatables

For help with parts and upgrades please contact:

The Boathouse, Attleborough
T: 01953 455265
E: sales@norfolkwatersports.co.uk
W: www.norfolkwatersports.co.uk

Jobe Paddleboards and Inflatables

The best way to deal with any warranty issues relating to your Jobe paddle board or inflatable is to visit the Jobe Warranties and repairs website (https://www.jobesports.com/uk/customer-service-warranties/) and select ‘how do I claim a warranty from the left hand menu.

NRS and WRSi Helmets

If you have a suspected warranty issue with gear from NRS, or just need to find another dealer, contact NRS Europe.

T: 01928 716666
E: nrs@pyranha.com
W: nrseurope.com

Ortlieb

Please contact the UK distributor for Ortlieb.

Lyon Equipment Limited

T: +44 (0)15396 24040
W: https://www.lyon.co.uk/contact-lyon-equipment-ltd

Palm, Dagger, Islander and Wilderness Systems

If you believe your faulty product may be the subject of a warranty claim please refer to the Warranty Page on the Palm website (https://palm.equipment/gb/content/23-warranty)
They provide a clear set of instructions describing the process.

Perception & Wave Sport Kayaks

There’s a complete description of the warranty policy and process for Wave sport and Perception kayaks on their website.  https://www.wavesport.com/customer-service  Please be aware that they will insist upon that the kayak’s serial number is included in all communications so make sure you have collected this information before contacting them.

Peak Paddlesport

If you believe your item may be the subject of a warranty claim, please contact Peak Paddlesport direct.  https://peakuk.com/warranties

Pyranha, Venture Canoes and Kayaks, P&H Kayaks

www.pyranha.com is a great starting point for all things related to the Pyranha Group products and services.

Sweet Protection, Kokatat, Watershed and Malone

If you have a problem with these brands please contact the UK distributor / Kokatat repair centre at:

Hot Melt Kayaks Ltd

T: 01189 773 709
E: info@hotmeltkayak.co.uk

Select Paddles, TNP, Zet Kayaks

If you need help with any of these popular Canoe and Kayak Store brands please contact the new UK distributor Flow Kayaks

T: 0115 648 0631
E: shop@flowkayaks.co.uk
W: flowkayaks.co.uk/policies/contact-information

Whetman Equipment

If you suspect you have a warranty issue with a piece of Whetman equipment, or would like to find out more about Steve’s wonderful range of Paddlesport safety gear please visit Whetman
Equipment’s website for the latest information (https://www.whetmanequipment.com/contact.html#)