Please complete our returns form and send it with the items to the address shown on that form.

We will accept goods for return up until 31st January 2026.  Canoe and Kayak Store will give you a full refund if applicable. If you opted for enhanced shipping, this charge is not refundable. Refunds can only be made using the same method as the original transaction.  Please note that refunds to credit cards can often take 2 – 3 days to appear on your credit card account.

If your purchase was as a consumer online or by phone, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR) you may cancel all or part of your order, without reason, within 30 days of delivery. The regulations do not apply to any custom-made items or personalised goods. Under the CCR regulations, you must notify us in writing within 30 days of delivery that you wish to cancel all or part of your order and then return the items within a further 30 days.

You must take reasonable care of the goods until returned and they must be returned unused, with original labels still attached and any component parts must remain unopened.

Please complete our returns form and send it with the items to the address shown on that form.

Please be aware that, unless you are returning products because they are faulty or not as described, you will be responsible for any postage/carrier costs incurred in sending the goods back to us. We recommend that items being returned be sent via insured, trackable delivery for your protection. We will not be responsible for any loss or damage to them in transit.

We reserve the right to charge you, or reduce your refund, for any loss or damage in transit or if you have reduced the value of the items eg. you have worn shoes outside and scuffed the soles.

This is not intended to be a full statement of all rights under the CCR. Full details of your rights under the CCR are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

On receipt, you should check all items against your order. If any items are damaged on delivery or incorrectly supplied, please contact us as soon as possible by phone or email and we will endeavour to rectify the problem as soon as possible. Please complete our returns form and send it with the damaged or incorrect items as soon as possible to the address on the form. We will then send you the replacement goods, or a full refund including any postage costs you incurred returning the items.

Refunds can only be made using the same method as the original transaction. Please note that refunds to credit cards can often take 2 – 3 days to appear on your credit card account.

We no longer offer an exchange service. 

Under the Consumer Rights Act 2015 goods ordered at home must be as described, fit for purpose and of satisfactory quality. If any of the goods supplied by us fail to meet any of those criteria you have the right to reject them for a full refund. This right must be exercised within a 30 day period from the date you purchased the goods. If we fail to deliver within that 30 day period, or by a later date as agreed with you, you also have the right to cancel for a full refund. After 30 days you will not be entitled to a full refund if the product develops a fault.

If you wish to reject goods under this Act, please complete our returns form and send it with the items to the address shown on that form. We will arrange a refund for the faulty item plus any delivery charge that may have been made and will be by the same method as the original purchase.

All of the above does not affect your statutory rights.

This policy was last updated on 15 November 2025.