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Peak PS Warranty

Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.

Unless otherwise clearly stated, Peak PS garments are designed and guaranteed for performance for paddlesports only. Under normal use, Peak PS products are guaranteed for one year from the date of purchase against faults in manufacture and materials. Your customers receipt is the guarantee. Make sure you issue a receipt and keep details of the sale. Although Peak PS garments are made from top quality materials, using the best construction techniques available, they are not covered against excessive wear and tear, misuse, and over use. As a guide, a paddler who uses the garment two to three hours per week and looks after it well will get at least a years good use out of it. A professional using it day in day out will need to replace the garment more often.

Peak PS garments will not keep users 100% dry. Some water may enter via the garment’s seals and openings. Condensation can build up inside garments even though it’s fabric is breathable. Breathability will help reduce condensation, but will not eliminate it, especially in damp and humid conditions. Due to the fragile nature of the materials used, breakage of zips, latex seals, neoprene seals and fabric socks are not covered by warranty. They can be replaced for a reasonable fee.

If any item is modified by the customer, its warranty is invalid. In the unlikely event of any problems, please return the item to Peak PS with a copy of your customer’s receipt and a completed returns form detailing the problem they are experiencing. The returns form is available on the Peak PS dealer portal or Peak PS website. Customers are responsible for the shipping costs of goods returned to Peak PS for warranty or repair. The return cost to the customer will be covered by Peak PS only if the item is a valid warranty issue.

Returns must be agreed in advance. Peak PS will endeavor to repair garments where possible. If the item is not repairable a replacement or alternative will be offered. Where a replacement is not available, an account credit will be issued. Due to the nature of seam sealing adhesion on used and dirty fabric, repairs are not warrantied.