Please see our blog about reopening for details of the changes we are having to make which may affect the delivery of your order.
Our standard charge is £4.95 for a total order of £49.99 or under.
Standard shipping is free for a total order of £50 or more to most of mainland UK. Once you have entered your delivery address then upgrades may be available.
There may be further charges depending on the size/weight of the order or the delivery address.
Plastic canoes are delivered on our own transport or by third party carrier.
T-Formex and composite canoes are only transported on our own transport. Delivery times may be longer and we suggest that you call us on 01454 261058 to discuss delivery options.
There are no further charges for delivery to most postcodes in mainland UK. Deliveries to Northern Ireland, Scottish Highlands and islands (including Isle of Wight) may incur further charges. Please call us
A shipping charge of £15 to £20 will be applied to all small orders from outside the UK.
Boats and paddles may cost extra. Please contact us for a quote.
We are not able to deliver canoes and kayaks exceeding 3m outside the UK.
VAT is not charged on orders that originate outside the EU for delivery outside the EU.
What do I do if my purchase arrives faulty or develops a fault over time? In the odd event that one of our products arrives faulty or develops a fault overtime, we provide a very fair and honest faulty goods return policy. Please either email a photo of the fault with a short description to 'firstname.lastname@example.org', or send the item back to us using the exact same steps as above and we will test your product to determine the exact reason for the fault. If this reason turns out to be a manufacturing fault then we will send you out a brand new replacement. You can't get much fairer than that!
What guarantees and warranties come with the product? First and foremost you get our no quibble 'have your money back in full if not entirely satisfied' guarantee providing the item is returned to us in mint, we can sell it to someone else, condition. Second you have your statutory rights - and we'd never mess with those. Plus there is our own manufacturers 12 months warrantee against any defects in materials used or the way it was made.