Delivery

1. Overview

Delivery charges and timescales vary depending on the item ordered and the delivery address. There is a delivery tab on every product page which gives examples of the options available depending on the size of the item. During the checkout stage of the ordering process, you will be asked to select from the shipping methods which are available. Any charge will be added to your order.

Click and collect is an option for all items and no delivery charges will apply. Collection is from

Canoe and Kayak Store, Damery Works, Woodford, Berkeley, GL13 9JR.

2. UK Delivery Areas 

Unless otherwise indicated, delivery is assumed to be to mainland UK.

The following postcodes are classed, by carriers, as not being mainland UK:

AB, IV, HS, KW, ZE, IM, GY, JE, PO30-41, KA27-28, PA20, PA33, PA34, PA38, PA41-49,

PA60-78, PH17-26, PH30-44, PH49-50 and BT.

Delivery surcharges may apply to these areas.

3. General Terms

We try to carry as much stock as possible at all times.  However, some items may not be in stock but are available to order.  We make this clear on the product pages.  When we see your order, we immediately contact the manufacturer for a lead time then call or email you.  If the lead time is acceptable, we will proceed with the order and keep you informed.  If the lead time is not acceptable, we will offer an alternative or refund you.  If the product is out of stock and you need it within a specific time, we urge you to call or email us before ordering.

Our aim is that orders received before noon, Monday to Friday, will be shipped that day, subject to the item being in stock. Other than orders shipped with Royal Mail, delivery will be Monday to Friday, excluding Bank Holidays.

Large products, such as boats, are sent by carrier or in our own vehicles and will require a signature on receipt.  We will not send a boat before talking to you to agree the best delivery date. Please note that delivery may be any time that day between 8am and 6pm.

If there is nobody available at the delivery address, a card should be left by the carrier.  Some carriers will attempt delivery the next working day.   Alternatively, they may give details of how to arrange redelivery or the address from where the package may be collected.  We accept no liability if the delivery is not made due to the recipient not being available. If the package is returned to us, we retain the right to charge for a redelivery to that or an alternative address.

When accepting a delivery, please check that the items are in good condition.  The driver should wait while you do this.  If you see any damage, you can refuse to accept it or sign for it as damaged. If you accept it as satisfactory there is no claim for damage in transit.

In the event that you select a business address for delivery, we shall be deemed to have delivered the order to its intended recipient by delivering it to the reception area of the business address.

Where the supply of your product is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

We reserve the right to change this delivery policy at any time and without notice.

4.Delivery Options and Costs

(a) Smaller items

Standard delivery: Orders under £50 - £4.95

                   Orders over £50 – free

You may be able to upgrade delivery to:

Royal Mail first class: £3.00

Express delivery: Orders under £50 - £12.45

                            Orders over £50 - £7.50

Standard delivery is by Royal Mail second class, tracked or ParcelForce 48 to a single address in the UK. This is not a guaranteed service and may take a few days.

Express delivery will usually be an upgrade to Fedex. We may use Royal Mail Special Delivery or other reputable carrier where we will opt for next day delivery. 

Express deliveries to remote areas may take a little longer as carriers do not include the Highlands, Grampians and all islands (including Isle of Wight) as mainland UK.

Larger or heavier items, too large or heavy for the Royal Mail, will be sent with a carrier. Deliveries of these items to postcodes that the carriers do not class as mainland UK may incur an extra charge.  This will be apparent at the checkout.

Depending on the timing or your order, we may change your delivery method. This will be to a method at least equivalent to the one you selected and we will check with you beforehand that this is acceptable to you.  

 These terms do not apply if you are ordering paddles or boats.  See below.

(b) Age-restricted products (Knives)

These will require age-verification on delivery. The costs are:

Royal Mail 2^nd class: orders under £50 - £13.90

                                 orders over £50 - £8.95

You may be able to upgrade to Royal Mail 1^st class for an extra £3.00 or express overnight service for an extra £6.05.

(c) Paddles

Due to the size of the box these are too large to go in the post.  We will send with a reputable carrier such as ParcelForce, Fedex or DX.

Paddles to mainland UK, as defined above:

Standard delivery - free (2 to 3 days)

Delivery to postcodes classed as not being mainland UK (see above) - £15.00 (3 to 4 days)

You may be able to upgrade to a ParcelForce 1 to 3 day service for £20.00

We cannot guarantee any of the services as we have no control once it is with a carrier. In the vast majority of cases, the carriers meet their obligations.

Deliveries to some remote areas, particularly Highlands and Islands, may take 5-7 days as a minimum and this is not guaranteed.

(d) Boats and Stand Up Paddleboards

Shipping boats and SUPs:

Please note that this charge is for one boat. There may be a further charge if your order is for more than one boat.

If your postcode is an island code, the higher charges can be reduced if you give us a mainland address for delivery. 

All boats are shipped in our own vehicles or by DX and require a signature on receipt. We will contact you prior to dispatch to agree a delivery date. We add extra wrapping to all boats delivered by carriers, but minor scuffing can sometimes occur.  Your understanding of this is appreciated.

If you require delivery by a particular date, please let us know and we will contact you if we are unable to meet your deadline.

4. International Shipping

We are currently unable to ship orders outside the UK.