Pyranha Ratchet

Delivery Table for Mainland UK*

*The following postcodes are classed, by carriers, as NOT being mainland UK:

AB, IV, HS, KW, ZE, IM, GY, JE, PO30-41, KA27-28, PA20-38, PA41-49, PA60-78, PA80, PH17-26, PH30-44, PH49-50, TR25-25 and BT.

Delivery surcharges up to £7.00 may apply on Express Service to these areas.

Shipping charges will be calculated at the checkout once your postcode is entered.

Please note that deliveries to remote areas may take slightly longer.

For full details and Terms and Conditions please click here

You may return an item for refund or exchange up to 30 days after receipt, as long as it hasn't been used or damaged, is still in its original packaging and/or has original labels still attached. Please complete our returns form and send this, together with the item, to the address on the form. Please note that unless the item is faulty or we had supplied the wrong item, you are responsible for the cost of return. Refunds will be made using the same method as the original transaction. If you opt for enhanced shipping, that charge is not refundable. 

Custom-made or personalised items are not refundable unless they are defective.

See our full returns policy for more detail, including a link to our returns form and returning faulty items.

View full returns policy

Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.

Because we’re kayakers too, we understand how frustrating it can be to miss a trip or have it cut short due to a broken boat, which is why we’re committed to continually reviewing our production and quality control processes to ensure you can rely on your Pyranha kayak. We’re still only human though, and mistakes are possible; for this reason, a comprehensive, 2 year warranty on materials and workmanship is supplied as standard with all new Pyranha Kayaks purchased through an authorised Pyranha Dealer*, and this can be activated by simply registering your kayak within 30 days of purchase. *valid to the original owner only.

On the rare occurrence that a warranty claim is necessary, we will always do our best to provide a speedy resolution and help you get back on the water with as little effort on your part as possible; all we ask, is that before you submit a warranty claim (or better still, as soon as you have purchased your Pyranha Kayak), you consider the following:

Plastic is softer than rock

Even though we’ve been rotomoulding polyethylene kayaks since 1979, trialled many different plastic compositions, amassed a wealth of experience, and developed uniquely advanced techniques of ensuring our kayaks are as resilient as possible, the fact still remains that significant or repeated impacts and abrasion will break boats.

Plastic kayaks have opened up lines, moves, and sometimes whole rivers that were previously considered impassable, but it is these same things that can lead to the early demise of many kayaks; rock spins, flares, seal launches, and low-water scrapes are all actions which will significantly reduce the life of your kayak.

It only takes one large impact on any particular scratch line to cause a split, and if you’re unlucky this can just as easily occur on your first outing, particularly if you scrape over a razor sharp piece of slate at the lip of a waterfall and then land flat in green water below; it sucks, but it isn’t the fault of the kayak, even if you were too absorbed in the moment to notice the damage occurring at the time.

Due to our strict quality control procedures, it’s highly unlikely that a defective kayak shell would ever leave the factory, but if this did happen for any reason, the defect would quickly become evident in the kayak’s usage; if your kayak has broken after a reasonable amount of usage (whether this usage is concentrated over a few months, or spread out over the course of a year), it is unlikely that this will be the result of any warranty issue.

Look after your kayak, and it will look after you.

Much the same as with a car, regular maintenance of your kayak is essential; this includes tightening any loose bolts, checking the integrity of the outfitting, removing any grit or stones from the inside of the boat, and transporting and storing the kayak correctly.

Outfitting Maintenance

Loose or weakened outfitting can lead to poor control over the kayak, which in itself can increase the likelihood of damage, and in addition can cause the force from any impact to be unevenly distributed and therefore more likely to lead to a breakage.

When checking the tightness of any bolts (particularly after long drives where road vibrations can cause them to loosen), be careful they are not overtightened, as this can break the seal of any rubber O-rings or gaskets and cause leaks, as well as applying excessive force to the shell and outfitting components which may lead to damage.

The moulded, plastic washers around the bolt heads of most fittings are designed to deform when overtightened; if this occurs, simply back the bolt off slightly. For any fittings which you do not plan to adjust regularly, we recommend the application of threadlock to reduce the need for regular tightening of bolts.

If you notice any other issues with your outfitting, refrain from using the kayak and contact your local dealer for advice and to order any necessary replacement parts; any damage caused by the use of a kayak with excessively worn or broken outfitting is not covered under warranty.