Please see our blog post about reopening for details of the changes we are having to make which may affect the delivery of your order.
Delivery charges and timescales vary depending on the item ordered and the delivery address. During the checkout stage of the ordering process, you will be asked to select from the shipping methods which are available. Any charge will be shown added to your order.
Delivery within the UK
For single orders under £50.00 we charge £4.95 for delivery by Royal Mail Parcel 48 (Standard shipping). You can pay extra for Royal Mail Parcel 24 or DPD next day delivery. Delivery is free on our standard shipping option for all single orders totalling over £50 delivered to a single address in mainland UK. Some exclusions apply; see below.
Deliveries to Northern Ireland, Highlands and Islands (including Isle of Wight) are not included as mainland UK for delivery purposes. We will check with our carriers prior to delivery and may contact you by email or telephone if further carriage charges are necessary. You will have the opportunity to accept or cancel the order.
The term “Highlands and Islands” is a list of postcodes determined by the carriers that we use (DPD, DX and Parcelforce).
Some items, such as composite canoes and kayaks, cannot be sent with a carrier as they may get damaged in transit. In such cases, we will inform you by email or telephone as soon as possible to make alternative arrangements. This may involve carriage charges which will be agreed prior to delivery. If you collect the goods, any delivery charges will be refunded.
Our aim is that orders received by noon Monday – Friday will be shipped that day. However, this is subject to the item being in stock at our Gloucestershire warehouse. Delivery should be one to three days from shipment depending on the goods sent and the delivery address.
Most large products, such as boats and paddles, are sent by carrier and will require a signature on receipt. We will contact you prior to despatch to agree the best delivery date. Delivery may be any time between 8am and 6pm. Deliveries to remote areas, particularly Highlands and Islands, where the carriers quote 3 to 5 days, are not guaranteed.
If there is nobody available at the delivery address to accept delivery a card should be left. Depending on which carrier was used, they may attempt delivery the next working day. However, this and any subsequent deliveries may incur a charge. Alternatively, they may give details of how to arrange redelivery or the address from where the parcel can be collected. We accept no liability if the delivery is not made due to the recipient not being available. If the recipient fails to collect the parcel or arrange redelivery in good time the goods will be returned to us and a charge will be made for redelivery to that or an alternative address.
In the event that you select a business address for delivery, we shall be deemed to have delivered the order to its intended recipient by delivering it to the reception area of the business address.
Small orders will be sent by Royal Mail. This may be first class, second class or Recorded Delivery, which will require a signature, depending on the size, weight and value of the order.
If you require delivery by a particular date, please let us know and we will contact you if we are unable to meet your deadline.
We reserve the right to change this delivery charge policy at any time and without notice.
Where the supply of your product is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Our standard charge for international deliveries is £15 to £20 however this is for small items only. There may be an additional charge for larger or more valuable items. We recommend that you contact us by email or telephone for a quoted delivery charge before placing your order. Orders will be sent either by post or with a carrier and usually require a signature on receipt.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Canoe and Kayak Store reserves the right to define what can and cannot be delivered to which destination.
Purchases will be made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay. Please be aware that if an order is cancelled for any reason, we will refund in Pounds Sterling which may mean that you will not be refunded the same amount as the original charge in your currency.
Products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.
If you are ordering from outside the EU and the goods are to be delivered to outside the EU, then the items are not subject to VAT. Your shopping cart will reflect this. All sales to individuals within the EU are subject to VAT. If you are a VAT registered company within the EU, then please contact us to arrange buying VAT free.
We cannot guarantee that we will accept orders from countries outside the UK.