Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.
Kokatat strives to make the best apparel and gear for paddling in the world. All of our products are developed by paddlers, for paddlers in our Arcata, CA facility. Our dry suits are individually tested and inspected for complete dry performance before they leave the factory. If it leaks as a result of something we’ve done, we’ll repair or replace it at no cost to you.
We encourage our customers to utilize our service facilities to maintain the top performance of your Kokatat products. Customer satisfaction is at the foundation of our business practices and we will always work to ensure that our products perform at the highest level as intended.
All Kokatat products are fully guaranteed to the original owner against defects in materials and workmanship for the reasonable life of the item. Products found to be defective will be repaired or replaced at Kokatat’s option. Repairs due to normal wear and tear, accident, abuse, etc., will be made for a reasonable charge. Latex gaskets are not covered by the Kokatat warranty. There is a 2 year limited warranty on all Hydrus 2.5 suits. Kokatat specifically disavows any other representative warranty or liability relative to the condition or use of the product.