Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.
SPADE KAYAKS have an extended warranty for two years from the date of original purchase.- The warranty covers both plastic and parts, manufacturing and material defects.
- The manufacturer or seller undertakes to change and/or repair the kayak or any part thereof.
- The company SPADE KAYAKS is not responsible for any additional warranties granted by the seller.
Conditions of claim
- Purchase receipt from seller must be presented.
- A written explanation and photographs of damage must be provided.
- The justification of the claim must be authorised by SPADE KAYAKS in consultation with the manufacturer.
Warranty is not valid in these cases
- Normal wear and tear.
- Any damage due to improper, excessive or abusive use.
- Scenarios where damage to a kayak might normally be expected (e.g. damage caused after a swim, when an empty kayak has filled with water and impacted or hit against rocks).
- Rock pitons.
- Changes made to the shell or outfitting of the kayak (including customization or repair), except where this work has been completed by SPADE KAYAKS.
- Damage to the boat from using a modified brace or from removal of the reinforcing foam.
- Damage during transportation and shipping.
- Damage to the kayak caused by prolonged exposure to sunlight, high heat or severe cold.