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Perception Kayaks Warranty

Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.

3-Year Limited Warranty

Terms and Conditions

For the original retail purchaser (“Consumer”), Perception kayaks by Gaybo Limited are warranted against material or manufacturing defects in the hull and deck for three (3) years from date of original purchase of the kayak. Parts, accessories, and outfitting are warranted for a period of one (1) year against material or manufacturing defects from the date of purchase. This limited warranty is only valid with the purchase of a Perception kayak from an authorised Perception dealer. This warranty is non-transferable.

Activating Your Warranty

The warranty registration form should be completed online within 30 days of original purchase to be activated. It is suggested that you keep your sales receipt should it be required in the future for proof of purchase.

Obtaining Warranty Service

If you have a problem with your kayak and you suspect that it may be due to defective materials or workmanship, contact the nearest authorised Perception kayak dealer and arrange to have the problem inspected. Consumer is responsible for delivery to, and pickup from, the closest authorised dealer. If the authorised Perception dealer's inspection indicates a defect that is attributable to materials or workmanship, Gaybo Limited will repair or replace your Perception kayak free of charge at the company's option. Proof of purchase such as a sales receipt may be required. If repairs or evaluation are required by Perception at its manufacturing facility, the Consumer will be responsible for a £50.00 shipping and handling fee. If service is required in a country that is not the country of purchase, Consumer will comply with all applicable export laws and regulations and be responsible for all customs duties, value add tax (VAT), and other associated taxes and charges. For international service, the Perception Distributor may repair or exchange defective products and parts with comparable products and parts that comply with local standards. Gaybo Limited retains the right to satisfy warranty via repair or replacement of products or of components deemed defective. In addition, Perception reserves the right to replace original kayaks or equipment with comparable current products.

Limitations and Exclusions

This limited warranty does not apply to:

  • Normal wear and tear and aging of product.
  • Kayaks damaged by extreme weather or environmental conditions.
  • Kayaks damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than Perception.
  • Kayaks damaged by accident, neglect, improper use or handling.
  • Kayaks that have been towed by power or sail boats.
  • Kayaks designated as Prototypes.
  • Kayaks sold as “demos” or in “as is” condition.
  • Kayaks determined to have been used for any activity other than an activity which is customary for the product.
  • Kayaks that have been structurally or dimensionally altered or modified.
  • Kayaks used for commercial or rental purposes.
  • Colours may vary slightly from those shown. Colour combinations will vary from those shown and are unique for each boat produced. Variations in colour are not covered by warranty.

This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to Perception Kayaks. Some country, state, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you. This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. Gaybo Limited's aggregate liability shall be limited to an amount equal to Consumer's original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable.

This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by country, state, or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws and regulations. IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.

Need answers or advice?  For quickest service, call us at +44 (0)1825 765891 - from 9:00 a.m. to 5:00 p.m. GMT (Monday to Friday).