Werner Nantahala Canoe Paddle

Due to the size of paddles, we use the following services for shipping. This ensures that your items reach you efficiently and securely. If you have specific preferences regarding shipping methods or carriers, please don't hesitate to reach out to our team.

Shipping areas are determined by the carriers.

*Please refer to our Terms and Conditions for a comprehensive list of postcodes where the DX surcharges may apply.

*Access additional details regarding Parcel force Zone area and postcode list Click here 

Shipping charges will be calculated at the checkout once your postcode has been entered.

Please note that delivery to remote areas may take slightly longer.

You may return an item for refund or exchange up to 30 days after receipt, as long as it hasn't been used or damaged, is still in its original packaging and/or has original labels still attached. Please complete our returns form and send this, together with the item, to the address on the form. Please note that unless the item is faulty or we had supplied the wrong item, you are responsible for the cost of return. Refunds will be made using the same method as the original transaction. If you opt for enhanced shipping, that charge is not refundable. 

Custom-made or personalised items are not refundable unless they are defective.

See our full returns policy for more detail, including a link to our returns form and returning faulty items.

View full returns policy

Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.

Werner Paddles (“Paddles”) purchased directly from Werner Paddles or from one of it's authorized dealers or resellers are warranted to be free from defects in material and workmanship for one year from the date of purchase. Within the warranty period, all paddles found to have defects will be repaired when possible or when a repair is not possible, replaced at no charge.

*Note-Please be aware that Paddles purchased from unauthorized sellers, whether Internet-based or otherwise, second hand paddles, including dealer rental, or demo paddles, are not covered under warranty, unless otherwise prohibited by law.

All customers residing outside of the USA and Canada should contact the store where they purchased the Paddle with the information noted below.

In order to determine if your paddle qualifies for warranty or repair, please email: repairs@wernerpaddles.com with photos if possible, or call us at 800-275-3311 with the following information. (International 360-793-9488x634)

1. Your Information:
   • Name:
   • Street Address:
   • City, State, Zip Code:
   • Email:
   • Phone Number:
2. Describe the damage to your paddle
3. How did your paddle break?
4. Paddle Specifics:
   • Date Purchased:
   • Model Name:
   • 1-Piece, 2-Piece, 3-Piece, 4-Piece:
   • Length:
   • Shaft Size (Standard or Small diameter):
   • Shaft Type (Fiberglass, Carbon Fiber):
   • Bent Shaft or Straight Shaft?
   • Blade Type (nylon, fiberglass, carbon fiber, performance core):
   • Feather Angle (Example: Right 30):

Once we receive your information we will do a pre-determination of warranty or repair and send you a Return Authorization number (RA#). The RA# is the tracking number that connects your information to your paddle, so please keep it handy. We will also include an estimate if the repair is not covered by warranty.