Wave Sport Ethos Crossover Kayak - Whiteout

Due to the size and weight of short kayaks we use DX for shipping. This ensures that your items reach you efficiently and securely. If you have specific preferences regarding shipping methods or carriers, please don't hesitate to reach out to our team.

Shipping areas are determined by DX. Please refer to our Terms and Conditions for a comprehensive list of postcodes where the DX surcharges above may apply.

Shipping charges will be calculated at the checkout once your postcode is entered.

Please note that deliveries to remote areas may take slightly longer.

You may return an item for refund or exchange up to 30 days after receipt, as long as it hasn't been used or damaged, is still in its original packaging and/or has original labels still attached. Please complete our returns form and send this, together with the item, to the address on the form. Please note that unless the item is faulty or we had supplied the wrong item, you are responsible for the cost of return. Refunds will be made using the same method as the original transaction. If you opt for enhanced shipping, that charge is not refundable. 

Custom-made or personalised items are not refundable unless they are defective.

See our full returns policy for more detail, including a link to our returns form and returning faulty items.

View full returns policy

Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.

3-YEAR LIMITED WARRANTY

*PLEASE NOTE - YOU MUST POSSESS A VAILD SALES RECEIPT OF PURCHASE FOR A WARRANTY TO BE ELIGIBLE FOR PROCESSING.

REGISTER YOUR KAYAK 

Terms and Conditions 

For the original retail purchaser (“Consumer”), Wave Sport kayaks by Gaybo Limited are warranted against material or manufacturing defects in the hull and deck for three (3) years from date of original purchase of the kayak. Parts, accessories, and outfitting are warranted for a period of one (1) year against material or manufacturing defects from the date of purchase.

The following schedule details coverage levels during the term: 

During the first year of ownership: this warranty covers repair or replacement of the hull and deck, outfitting, and all parts and accessories free of charge.

During the second year of ownership: this warranty covers repair or replacement of the hull and deck up to 80% of the original retail price. 

During the third year of ownership: this warranty covers repair or replacement of the hull and deck up to 60% of the original retail price. 

This limited warranty is only valid with the purchase of a Wave Sport kayak from a Wave Sport authorised dealer.  This warranty is non-transferable.

Activating Your Warranty

Thank you for choosing to purchase a Wave Sport kayak. To activate this limited warranty you must complete the online warranty registration form within 30 days of original purchase. Please retain your original purchase receipt for presentation in the unlikely event of a warranty claim and contact your dealer or an authorised distributor should a claim be necessary.

Obtaining Warranty Service

If you have a problem with your kayak and you suspect that it may be due to defective materials or workmanship, contact the nearest authorised Wave Sport kayak dealer and arrange to have the problem inspected.  Consumer is responsible for delivery to, and pickup from, the closest authorised dealer. 

If the authorised Wave Sport dealer's inspection indicates a defect that is attributable to materials or workmanship, Gaybo Limited will repair or replace your Wave Sport kayak at the company's option, based on the time of ownership corresponding to the warranty coverage schedule detailed above. For a covered warranty repair or replacement, the Consumer will be responsible for paying the applicable percentage of the original retail price, as detailed in the warranty coverage schedule detailed above, as well as all shipping and handling fees.  Proof of purchase such as a sales receipt may be required.  If repairs or evaluation are required by Wave Sport at its manufacturing facility, the Consumer will be responsible for all shipping and handling fees. 

If service is required in a country that is not the country of purchase, Consumer will comply with all applicable export laws and regulations and be responsible for all customs duties, value add tax (VAT), and other associated taxes and charges. For international service, the Wave Sport Distributor may repair or exchange defective products and parts with comparable products and parts that comply with local standards. 

Gaybo Limited retains the right to satisfy warranty via repair or replacement of products or of components deemed defective. In addition, Wave Sport reserves the right to replace original kayaks or equipment with comparable current products. 

Limitations and Exclusions 

This limited warranty does not apply to: 

• Normal wear and tear and aging of product.
• Kayaks damaged by extreme weather or environmental conditions.
• Kayaks damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than Wave Sport.
• Kayaks damaged by accident, neglect, improper use or handling.
• Kayaks that have been towed by power or sail boats.    
• Kayaks designated as Prototypes.
• Kayaks sold as "demos", "2nd quality" or in "as is" condition.
• Kayaks determined to have been used for any activity other than an activity which is customary for the product.
• Kayaks that have been structurally or dimensionally altered or modified.
• Kayaks used for commercial or rental purposes.
• Kayak colours may vary slightly from those shown. Colour combinations will vary from those shown and are unique for each boat produced. Variations in colour are not covered by warranty.

This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to Wave Sport kayaks.  Some country, state, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you. 

This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects.  Gaybo Limited's aggregate liability shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.  Some country, state, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. 

To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. 

This warranty gives you specific legal rights and you may also have other rights.  For Consumers who are covered by country, state, or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws and regulations. For Consumers, this warranty is in addition to and does not affect your statutory rights.

Finding Your Serial Number 

The serial number is located near the stern (rear) of the boat, just below the line where the deck and side meet. On most boats it is engraved in an indention on the right side of the boat. 

Service and Support 

If you have a problem with your kayak that you believe is covered under warranty, contact the nearest authorised Wave Sport dealer. You can find a listing of all dealers on our website. If you have additional questions about your kayak or accessories, please visit our online support pages for resources or to find information on contacting a customer service representative. 

Service and Support: +44 (0)1825 765891  Service and support hours are Monday to Friday from 9am – 5pm GMT. 

All warranties and part orders need to be handled through an authorised dealer, we do not sell direct.